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| What is a TÜV
? TÜV ( Technischer Überwachungs Verein ) is a German inspection institute controlled by the German government. They have laws which accessories has to be made and all our manufactures must follow these laws. Before an automobile or motorcycle part/accessory can be Street-Legal in Germany it must be inspected and approved by the German TÜV or Dekra. For example rear sets: A machine hits 150.000 times the brake, 150.000 times the shifter under dry, wet, salt water ... conditions. They check for material, strengths, the foot pegs get hit at least 150.000 times, how it mounts and so on. If the rear sets do not work properly after all these tests, they will not receive the TÜV certificate and can not be sold in Germany. Accessories without a TÜV or ABE approval are illegal to use on German streets and the police can confiscate the vehicle without questions ask. Also, points and a hefty fine. Other tests for accessories include: Material-Strength; strength of the mounting hardware; How is the part mounts to the motorcycle? Is something in the way; weight; height; width; handling; high-speed driving; cross-wind and much more. You will get a German TÜV-certificate with some accessories you get from Wild Hair Accessories. After the part is mounted on your motorcycle the TÜV would inspect the motorcycle, to make sure it is safe street-legal again. Something like that does not exist in the United States or other countries. We have to tell you that the parts are for competition use only and should be installed by a professional motorcycle dealership. |
| Wouldn't it be easier
for me to order the parts direct from Germany ? By going through Wild Hair Accessories It will be much more convenient for you because. 1. Most German companies do not accept credit cards. 2. C.O.D.'s are not available when shipping overseas. 3. International transfer fee's would cost around US$45.00. We have a bank account set up in Germany. We are able to transfer money directly from our account to the manufacturers at no additional cost to you. 4. Most German manufactures do not speak English well. By ordering through Wild Hair Accessories, you will save time, money and you get exclusive accessories which you don't see on every corner. |
| Why is shipping
not included? Shipping depends on the size, weight etc. our customers order. We have flat rates for accessories and we only charge our U.S. customers for shipping from Germany to our office in Arizona. For international customers, we charge extra for shipping from the U.S. to there country. |
| Can I order online? Unfortunately not at this time. We checked into the online ordering and we decided not to do it for the following reason. Most customers have questions before they order which can not be answered with that service. Also, we think, personal contact is very important. We get e-mails, asking if we are able to ship 20 sets of something to Africa, with pick up and payments via Credit Card. Well, we know it is a scam. With online order, the card would be charged. |
| When can I expect to
receive the accessories that I order? If the part that you order is in stock, it will leave our office within 24 hours. You should receive it within 2-3 days. If it is not in stock it is maybe on back order and will be shipped as soon as it arrives. If we have to order it from our German supplier, it will take approximately 4 to 6 weeks. Sometimes faster, sometimes longer. |
| When
does my Credit Card get charged? If the accessories are in stock: Wild Hair will charge your card the same day you ordered. We try to ship them out the same day, if not, the next morning. If the accessories are not in stock: Wild Hair does not charge your Credit Card before the accessories arrive in our office. In rare occasions we charge a 15% deposit depending on the amount and accessories. The day the accessories arrive, we will charge you card and we try our best to ship the accessories the same day. If not, the next morning. |
| Can I return the
accessories? Yes, you can. If you would like to return an accessory because you are not satisfied and do not want a new part, we have a restocking fee of 15%. For special made accessories we have a restocking fee of 25%. We can not refund you for shipping after your credit card is charged and the accessories left our office. Before you ship it back to our office, please contact us via e-mail or phone. Please include a copy of your invoice. We will not accept returns after 30 days. If your part is damaged (damage due to a default in paint on your parts is not included) you have to send the part in the original box back to Wild Hair Accessories, and you will get the same part you ordered. Exchanges or full refunds are not allowed. Wild Hair Accessories is not responsible for damage during or after the installation. |
| Can
I get color the accessories color matched? Unfortunately not. Painted accessories are not insured during shipping from Germany to the U.S. If our customers are not satisfied with the paint job (color match, paint damage) or the paint job gets damaged during shipping from Germany to our office, we would ship it back to Germany that our supplier can fix the damage. Each way takes approx. 3-4 weeks. Before we get the parts back, it takes around 2 month. |
| Can we ship all
over the world ? Yes, almost. We have customers in Canada, Australia, New Zealand, Belgium, England, Honk Kong, Brazil, Japan, Italy, Malta, Thailand, Ireland, Malaysia, Denmark, Columbia, Norway, Sweden, Switzerland, Chile, etc. |
| Shipping is not included in the price. |
| Prices are subject to change. |
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